General Product Guarantee

At Royal Home Living, we are committed to providing our customers with high-quality products and exceptional service. To ensure your complete satisfaction, we offer a general product guarantee that applies to all purchases made through our online store.

Our Guarantee Includes:

1. Manufacturer Guarantees:
- Each product sold on our website is covered by the manufacturer's guarantee. These guarantees may vary depending on the brand and product.
- Detailed information on specific manufacturer guarantees can be found on the product page or in the product documentation provided at the time of purchase.

2. 30-Day Satisfaction Guarantee:
- If you are not completely satisfied with your purchase, you can return the product within 30 days of receipt for a full refund or exchange, subject to our Return Policy.
- Products must be returned in their original condition, unused, and with all original packaging and accessories.

3. Warranty Claims:
- For warranty claims, please contact our customer service team. We will assist you in processing your claim with the manufacturer.
- Please provide your order number, a description of the issue, and any relevant photos or documentation to expedite the process.

4. Exclusions:
- Our general guarantee does not cover damage caused by misuse, abuse, or improper handling of the products.
- Certain items, such as perishable goods, personal care items, and customised products, may be excluded from our general return policy. Please refer to the product page for specific details.

5. How to Contact Us:
- For any questions or assistance with your guarantee, please contact our customer service team at support@royalhomeliving.uk or 0330 190 1613.
- Our team is available 8am - 8pm to help you with any issues or concerns.

Return Policy:
Please refer to our Return Policy for detailed instructions on how to return a product. You can find this information on our website or by contacting our customer service team.

Updates to Our Guarantee:
We may update our product guarantee from time to time. Any changes will be posted on this page, so please check back regularly for updates.

Thank you for shopping with Royal Home Living. We value your trust and strive to provide you with the best possible shopping experience.